Trust & Safety

 

Last Updated: 12/01/2025

 

    At GigOffers, trust and safety are fundamental to our mission. We are committed to providing a
    secure, transparent, and professional marketplace where Clients and Freelancers can collaborate with confidence.
    This Trust & Safety page explains the measures we take to protect our community and what we expect from users.
 

 

1. Our Commitment to Trust & Safety

 

    GigOffers is an online marketplace and is not a party to agreements between Clients and Freelancers.
    However, we actively work to promote trust, prevent abuse, and maintain platform integrity through
    policies, technology, and enforcement.
 

 

2. User Verification & Account Security

 

    We implement safeguards designed to help protect user accounts and reduce fraudulent activity, including:
 

 
   
  • Account registration requirements
    •    
  • Email and identity verification where applicable
    •    
  • Secure login and session management
    •    
  • Monitoring for suspicious or unauthorized activity
    •  
     

        Users are responsible for maintaining the confidentiality of their login credentials and for all activity
        occurring under their account.
     

     

    3. Secure Payments & Financial Protection

     

        GigOffers requires that all payments for services be conducted through the Platform. This helps:
     

     
       
  • Reduce fraud and payment disputes
    •    
  • Protect Freelancers’ earnings
    •    
  • Provide transaction records and transparency
    •    
  • Support dispute resolution when issues arise
    •  
     

        Attempting to bypass GigOffers’ payment system is strictly prohibited and may result in account suspension
        or termination.
     

     

    4. Fraud Prevention & Abuse Monitoring

     

        We use automated systems, manual reviews, and user reports to identify and address:
     

     
       
  • Fraudulent job postings or profiles
    •    
  • Scams, phishing, or impersonation
    •    
  • Spam or misleading communications
    •    
  • Payment abuse or chargeback fraud
    •    
  • Malicious or harmful behavior
    •  
     

        GigOffers reserves the right to investigate accounts and take appropriate action, including removing content,
        limiting features, suspending, or terminating accounts.
     

     

    5. Community Standards & Acceptable Use

     

        All users must comply with GigOffers’ Terms of Use and are expected to interact respectfully and professionally.
     

     

    Prohibited behavior includes, but is not limited to:

     
       
  • Harassment, hate speech, or threats
    •    
  • Discrimination or abusive conduct
    •    
  • Posting false or misleading information
    •    
  • Misrepresenting skills, identity, or experience
    •    
  • Requesting or offering illegal services
    •  
     

    6. Content Moderation

     

        User-generated content such as profiles, job posts, messages, reviews, and files may be reviewed to ensure
        compliance with platform policies.
     

     

        GigOffers may remove content that violates our rules or poses a risk to the community, without prior notice.
     

     

    7. Ratings, Reviews & Transparency

     

        Ratings and reviews help promote accountability and informed decision-making. We encourage honest, relevant,
        and professional feedback.
     

     

        Reviews that are abusive, misleading, retaliatory, or violate platform policies may be removed.
     

     

    8. Disputes & Conflict Resolution

     

        If a dispute arises between a Client and a Freelancer:
     

     
       
  • Both parties are encouraged to resolve the issue directly
    •    
  • Either party may open a dispute through GigOffers
    •    
  • Our resolution team will review submitted evidence
    •    
  • GigOffers’ decision is final
    •  
     

        While GigOffers assists with dispute resolution, we do not guarantee specific outcomes or compensation.
     

     

    9. Reporting Safety Concerns

     

        Users are encouraged to report suspicious activity, policy violations, or safety concerns immediately.
     

     

        Reports can include:
     

     
       
  • Fraud or scams
    •    
  • Abusive or threatening behavior
    •    
  • Policy violations
    •    
  • Security vulnerabilities
    •  
     

    10. Enforcement Actions

     

        Depending on the severity of a violation, GigOffers may take actions including:
     

     
       
  • Warnings or education
    •    
  • Content removal
    •    
  • Feature restrictions
    •    
  • Account suspension
    •    
  • Permanent account termination
    •  
     

    11. Your Role in Platform Safety

     

        Trust and safety are shared responsibilities. Users are encouraged to:
     

     
       
  • Keep communication on the Platform
    •    
  • Use GigOffers’ payment system
    •    
  • Review profiles and job details carefully
    •    
  • Report concerns promptly
    •    
  • Follow best practices for online security
    •  
     

    12. Updates to This Trust & Safety Page

     

        GigOffers may update this page periodically to reflect changes in policies, technology, or legal requirements.
        Continued use of the Platform indicates acceptance of the updated information.
     

     

    13. Contact Trust & Safety

     

        If you have questions or need to report a safety concern, contact:
     

     

        GigOffers Trust & Safety Team
        Email: safety@gigoffers.com