Global Assignment Consultant

Key Responsibilities

Relocation and File Management

 

• Oversee the delivery of assignment management services, including policy counselling, destination services, household goods shipping, immigration, departure services and expense management
• Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements
• Provide on-going consultation to the assignee during the entire length of the international assignment
  
   

Supplier/Stakeholder coordination

 

• Coordinate with all internal departments/functions to ensure a successful assignee experience
• Manage Global Certified Provider communication process and ensure quality of service delivery
  
   

Client Communication and support

 

• Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family
• Assist with exception management, including recommendations on specific exceptions to policy
• Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested.
• Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees
  
   

Qualifications And Preferred Skills

 

• Proficient German language both written and spoken required
• Minimum of 2 years direct relocation experience or 3 years of related customer service experience
• Knowledge of international assignment management and global business.
• Ability to identify potential problems and develop creative solutions without immediate direction or supervision
• Excellent written and verbal communication skills Strong organizational skills; the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task and operate in a fast-paced environment Strong presentation skills, business etiquette and interpersonal skills PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems Strong preference for overseas work/living experience
• Education and Certification Requirements: High school diploma required; College degree preferred
  
   

Why work for Sirva?

Being an international brand with a cross regional structure your career opportunities could be endless! Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you