Helpdesk Coordinator

Knowledge, skills & experience required:

• Pedigree in a service provider/client delivery working on a helpdesk an integrated FM relationship
• Background in managing complex national supply chain to complete reactive/planned activities
• Good understanding facilities management services and relevant legislation
• Understanding of the importance of accurate and timely data
• Experience of working with a CAFM package
• Robust understanding of information security and areas such as GDPR
• Ability to think from the point of view of an end user, customer, and operation
• Background in using data in an FM environment to improve delivery

Successful candidate will have:

· Strong customer service skills

· Ability to effectively communication regardless of the level of the recipient

· Innate need to problem solve

· Zero tolerance approach to addressing health & safety risk

· Acute sense of pride in delivering great customer service

· Excellent communication skills (written & verbal)

· Good listening skills and ability to interpret data and problem solve

· Self-motivated and able to work on own initiative in a team environment

· Takes ownership and holds self-accountable for delivery within remit

· Collaborative and influencing skills

· Ability to work under pressure and meet deadlines and targets

· Does not allow difficulties to get in the way of quality and final delivery

Job Types: Part-time, Permanent

Pay: £30,000.00 per month

Benefits:

• Employee discount
• Employee mentoring programme
• Paid volunteer time
• Work from home

Education:

• GCSE or equivalent (preferred)

Experience:

• Help desk: 1 year (preferred)
• Facilities management: 1 year (preferred)

Work Location: Remote