Customer service representative

Responsibilities

• Greet and assist customers in person, by phone, email, and social media.
• Answer customer inquiries and provide accurate information about company services.
• Resolve customer complaints professionally and promptly.
• Schedule appointments and maintain customer records.
• Follow up with clients regarding services, appointments, and feedback.
• Respond to online inquiries and direct leads to the appropriate department.
• Maintain a clean, organized, and welcoming reception area.
• Assist with administrative duties, filing, data entry, and document management.
• Track customer concerns and report recurring issues to management.
• Support the team in achieving customer satisfaction goals.
• Ensure all customer interactions are handled with professionalism and confidentiality.

Qualifications

• bachelor degree or equivalent.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office and email.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and conflict-resolution skills.

Skills

• Customer Relations
• Communication
• Time Management
• Attention to Detail
• Teamwork
• Organization
• Problem Solving
• Computer competence

Benefits

• Competitive Pay
• Training and Career Growth Opportunities
• Friendly Work Environment
• Performance-Based Incentives