Mobile Financial Services Support Manager

Job Description
To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
Handle all Internal and Regulatory reports and ensure prompt rendition
Ensure Revenue Assurance on all MFS products
Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
Responsible for the prompt resolution of all Wallet and Agency related transactions
Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
Carry out Research/ Business analysis of MFS business and products
Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond
Qualifications

Type of Qualification: First Degree
Field of Study: Banking

Experience Required
Client Coverage
Personal and Private Banking
8-12 years

Experience in product & management, and retail banking would be an added advantage.Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships
Additional Information

Behavioural Competencies:
Adopting Practical Approaches
Checking Things
Convincing People
Developing Expertise
Embracing Change
Establishing Rapport
Exploring Possibilities
Interpreting Data
Making Decisions
Meeting Timescales
Producing Output
Upholding Standards

Technical Competencies:
Client Retention
Client Servicing
Customer Understanding ( Consumer Banking)
Process Analysis and Redesign
Product Knowledge (Consumer Banking)
Risk Awareness
Risk Identification
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