Key Responsibilities1. Customer Acquisition (New User Registration)
- Identify and visit potential customers in target industries (printing, packaging, FMCG, manufacturing, etc.)
- Introduce ODN Inks platform and its benefits to business owners and procurement teams
- Register new companies and decision-makers on the platform
- Build and maintain a strong pipeline of new business users
2. Platform Activation & Education
- Train new users on how to navigate and use the platform effectively
- Guide customers on how to:
- Request quotations (RFQs)
- Place orders
- Track deliveries
- Communicate with suppliers
- Ensure users understand the value of digital procurement vs traditional buying methods
3. Customer Retention & Order Generation
- Follow up with registered users to ensure they place their first order
- Reactivate inactive users and convert them into active buyers
- Support customers during ordering and procurement processes
- Encourage repeat purchases and long-term platform usage
4. Relationship Management
- Build strong relationships with procurement managers, factory owners, and supply chain officers
- Serve as the main point of contact for assigned customers
- Gather feedback to improve customer experience and platform performance
5. Reporting & Performance Tracking
- Maintain daily reports of:
- New registrations
- Customer visits
- Active users onboarded
- Orders generated
- Meet weekly and monthly targets for user acquisition and order conversion
Key Performance Indicators (KPIs)
- Number of new businesses registered per week
- Number of platform activations (first-time users)
- Number of customer visits completed
- Number of RFQs generated
- Number of orders placed via platform
- Customer retention rate
Requirements
- Minimum of OND / HND / BSc in any field (Marketing, Business, or related fields preferred)
- Strong communication and persuasion skills
- Ability to work in the field and visit industrial customers
- Basic understanding of digital tools and mobile apps
- Sales, marketing, or customer service experience is an advantage
- Self-motivated and target-driven
Benefits
- Competitive salary + commission
- Transport allowance
- Performance bonuses
- Career growth opportunities in a fast-scaling tech-driven B2B company
- Exposure to industrial manufacturing, packaging, and supply chain ecosystem
- Training and continuous development
Work Location: Remote
