VAS Account Manager

Key Responsibilities

• Serve as the primary point of contact for clients, telcos, aggregators, marketing teams, and other stakeholders, ensuring effective communication and seamless service delivery.
• Manage the end-to-end onboarding process for USSD and SMS services, ensuring compliance with NCC guidelines and network requirements.
• Coordinate User Acceptance Testing (UAT) activities across multiple mobile networks and partners, ensuring successful deployment and launch of services.
• Monitor service performance, proactively identify issues, and drive timely resolution to minimize downtime and service disruptions.
• Manage client relationships and ensure high levels of customer satisfaction and retention.
• Liaise with regulatory bodies, network operators, and partners to ensure ongoing compliance and operational alignment.
• Work closely with product, technical, marketing, and operations teams to optimize campaign performance and user experience.
• Drive process improvement initiatives aimed at enhancing operational efficiency and service quality.
• Maintain accurate records, service reports, performance metrics, and operational documentation.
• Track onboarding progress, approvals, launches, renewals, and campaign performance across all assigned accounts.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
• 2–3 years experience in Account Management, Operations, Product Support, Customer Success, or a similar role within the VAS, telecommunications, or digital services industry.
• Working knowledge of USSD, Premium SMS, short codes, subscription services, and mobile content services.
• Experience coordinating service launches, UAT processes, and stakeholder approvals.
• Strong understanding of telco operations and regulatory requirements.
• Excellent communication, relationship management, and problem-solving skills.
• Strong organizational skills
• Proficiency in Microsoft Office Suite, Google Workspace, and reporting tools.

Preferred Experience

• Prior experience working with mobile network operators, VAS providers, aggregators, or digital content services.
• Familiarity with subscription-based services, campaign performance monitoring, and service analytics.
• Experience managing multiple stakeholder relationships in a fast-paced environment.