TikTok Shop Support

What You’ll Do

 

• Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses

• Assist with product inquiries, order processing, tracking, returns, and issue resolution

• Monitor and update product listings, inventory, and order status in the TikTok Shop system

• Collaborate with internal teams to ensure smooth operations and positive customer experiences

• Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
  
   

What We Offer

 

• Competitive pay with annual performance-based increases

• Paid time off so you can take care of yourself

• Comprehensive health and dental insurance or a monthly health stipend

• Holiday bonuses to show appreciation for your hard work

• A fully remote work setup — no commuting, ever

• Opportunities for growth and advancement as we continue to expand
  
   

What We’re Looking For

 

• Excellent English communication skills (both written and spoken)

• At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)

• Familiarity with order management systems (IMS) and online store platforms

• Strong attention to detail, organization skills, and a proactive problem-solving mindset

• Enjoys working in a fast-paced environment and being part of a collaborative team
  
   

What You’ll Need To Work From Home

 

• Your own computer or laptop (i5 processor or equivalent preferred)

• A reliable internet connection (minimum of 25 Mbps upload/download speed)
  
   

READY TO JOIN US?

If you’re excited about helping customers and ensuring smooth TikTok Shop operations, we’d love to hear from you. Apply now and let’s grow together!